Lenihan jeep inventory8/9/2023 Lemke apologized, saying the wrong part had been delivered and they would need to reorder it. Lemke was at lunch, and had left no instructions for anyone else other than “see Kevin.” I left the dealer for an hour, returned, and a half-hour after that, Mr. On 6/29, he said the part was in and we made an appointment for 12:30. I sent this to Toyota on Tuesday, am still waiting for a call back from the service manager and haven't heard anything from anyone at Toyota.: On 6/28, I took my Prius to Kevin Lemke to determine what part to order to repair my car. That was disappointing-it's a great perk if they follow through. The car was supposed to have been washed, but wasn't, and I didn't have the time to wait for it. My only gripe is that when I went to get the car, the only person available to get it for me was busy chatting with a customer, and I eventually had to ask him to come over and take care of me. The service dept is back to being terrific! I had a great experience with Jesse O'Connor and everything got taken care of promptly. UPDATE April 13, 2023: Back to 4 stars-was almost 5. That's why you don't have my sale and AN-Libertyville does. We're not in the middle of nowhere and most of us generally know what the price should be. One more thing: To several of the dealerships near me (not AutoNation of course), WHAT ARE MANY OF YOU THINKING with some of the cheap sales tactics you use? We're in the Chicagoland area, and when I find out you're trying to mess with me, I'm simply going to drive across the street, or take a 30-minute drive to the next place. Thanks Dimitri!! And thanks to the dealership. Oh, and btw, my RAV4 Hybrid exceeded my expectations. And I appreciated how they reasonably kept in contact with me until the car I wanted arrived. The price was generally within what we discussed on the first day I walked into the dealership. They communicated well and I feel did the best they could in the environment the carmakers have created for them. Dimitri and AutoNation Libertyville were genuine with me throughout the entire process. And specifically Dimitri!! That's how they won my business I was open to several types of cars - the usual suspects. However, these guys at AN-Libertyville were pretty straightforward with me. I wonder if dealerships are permanently changing how they do business. I was still hearing the same noises I brought the vehicle in for repair after i drove off and I refuse to come back for their business. Conclusion- I did not get the full amount of the 169.95 applied to the final invoice as promised and the repair job they did, i was not satisfied. I paid the invoice and only saw $100.00 was deducted and they told me it's because the original quote for the repair was a lot higher than the final invoice. I came back next week to get the finish the repair. They had to order parts so i had to come back next week and i was told the diagnostic will still be deducted from the final invoice. I got the diagnostic done and agreed to replace the wheel bearing. they said they'll charge me 169.95 for the diagnostics and said if i choose to make the repair they'll deduct it from the final invoice. I came in to get a maintenance job done on an unusual noise I've been hearing and i suspected it was a wheel bearing going bad. I do not recommend getting your vehicle maintenance done here. □□♀️ Alia Cyndi Siddiqui May 17, 2023ĭeceptive business practice at Toyota Service. I paid for the labor and went to the pickup desk to pickup my vehicle and the guy working proceeded to complain to me about why he wasn’t able to “wash” my vehicle because the other guy left to go eat and hasn’t came back….blah blah. Finally after showing the technician what I needed him to do to my car, he took the car back again and secured the heat shield. I then showed him the video and he was shocked like he hadn’t even checked our vehicle at all. I asked the tech and he said that’s not what he said. The customer rep said, “the tech said all our vehicles heat shields were secured and the loose one must have flown off the vehicle and is no longer an issue.” I responded with which one is missing, he said he had no idea but it’s gone so nothing to do. Luckily, my husband knew beforehand what the issue was and took a video of the loose heat shield that needed securing. I’m not even sure he knew how to relay information from the technician properly. The customer service rep was just giving me a bunch of bs and had little knowledge of what the issue was.
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